Job Title: Senior Manager: BSS Project
Company: Airtel Nigeria
Location: Lagos
Required Experience: 8 years
Job Type: Full time
Company Description
Airtel Nigeria (Airtel Networks Limited), a leading mobile
telecommunication services provider in Nigeria and a member of Airtel Africa
Group, is committed to providing innovative, exciting, affordable and quality
mobile services to Nigerians, giving them the freedom to communicate, rise
above their daily challenges and drive economic and social development. The
company made history on August 5, 2001 by becoming the first telecoms operator
to launch commercial GSM services in Nigeria and has scored a series of many
"firsts" in the highly competitive Nigerian telecommunications market
including the first to introduce toll-free 24-hour customer care; first to
launch service in all the six geo-political zones in the country; first to
introduce affordable recharge denominations; first to introduce monthly free SMS
and first to introduce monthly airtime bonus.
Job Description
Job Purpose
Job Purpose
This job is responsible for maintaining and managing
Enterprise Applications, in-house developed and applications sourced from
various third party vendors including IBM. Responsible for maintaining uptime,
enhancements as per Business requirements, integration and Support of
Applications. Major applications include BSS systems like CRM, Billing, Service
Delivery Platform, Business Intelligence, ERP, Sales Systems etc. Required to
work in an outsourced environment with deliveries thru Strategic Partners.
Key Accountabilities
1.Technology Absorption
- Scan
technology horizon and track emerging standards and trends
- Adopt
future proof technology
2. Uptime of Application and Services
- Ensure
uptime of Applications and Services as per agreed SLAs with the Partners
3. Service Management
- Engage
in standard Incident, Problem, Change and Risk Management of the
Applications.
4. Alignment of systems to business strategy & Delivery
of Services and resolution of issues.
- Continuously
engage with Business & Technology departments to understand the
issues, requirements and engage with the Partners for proper resolution
and delivery of services as per agreed time and SLAs.
- Ensure
integration of various solutions with IT & Network Echo Systems to
ensure the proper management of Customer Lifecycle for specific product
5. Operationalization of the Project
- Engage
with the Projects team / delivery team and solution engagement teams for
Operationalizing of the Project. Engage in ‘Build-to-Operate’ activities.
6. NETIT alignment
- Work
in close co-ordination with network team for selecting and implementing
end to end Customer Lifecycle solutions for specific products
- Implementation
of end to end service path and revenue path of the customer
7. Strategic Partner Satisfaction
- To
ensure high level of clarity and continuity in communication with the
strategic partner team in order to ensure provision of best service for
the Opco
Job Requirements
Desired Skills and
Experience
Educational Qualifications and Functional / Technical
Skills
- Engineer/Graduate
with IT/Telecom subjects + Certification in ITIL, PM etc.
Relevant Experience
- 8 to
10 years
- Telecom
experience of BSS, CCT, IN’s, SMSC’s, GPRS, CCN, 3G and Rating solutions
- Should
have worked in multi-vendor networks and have good knowledge of
different standards.
- Good
understanding of Network / IP protocols
- Understanding
of IT systems and Applications like Billing, CRM, ERP, Sales Systems etc
Other requirements
- Achieving
Results, & Delighting the Customers
Method of Application
Interested and Qualified Candidates should click here to apply
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