Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.We are recruiting to fill the vacant position of:
Job Title: Funds Transfer Processor
Ref No: 15042994
Location:Lagos
Job Category: Operations Schedule Full-time
Job Description
Primary Purpose:
*.Ensuring timely processing of all OTC transactions in the queues daily.
*.Ensuring that all items on Orbiflow queues are justified to be there and that issues are raised and promptly followed up for resolution.
*.Process Certificate of Capital Importation in line with CBN guideline and in-house procedures.
*.Rendition of weekly uncollected and unissued CCI reports
*.Rendition of daily and monthly CCI reports to CBN
*.Responsibility for proper printing and delivery of manager’s checks to the customer service desk.
*.Ensuring liquidation of Pay link checks is carried out on Checks 32.
*.Ensuring movement out of unclaimed accounts are done with proper approvals
*.Ensure established TATs are achieved and improved upon as well as quality of service delivery .
*.Posting of sundry unclaimed items like:
1.P and L
2.Float Sharing
*.Ensuring that all reports/returns for the unit are prepared daily and timely.
*.Promptly respond to enquiries by both customers and colleagues alike as part of high quality service delivery.
*.Active participation and timely delivery of quality reports in respect of :
1.Monthly Proofs
2.MCA
3.Monthly Volume statistics
4.Ad-hoc Audit
5.Active participation in any other project as may be assigned from time to time.
Principal Accountabilities
*.Ensure that checks are delivered through the appropriate payment medium within the expected time frame.
*.Ensure that adequate control steps are observed whenever transactions are processed. so as to avoid customer dissatisfaction and financial losses.
*.Provide input and support to Treasury & Trade Solutions staff during new product testing.
*.Ensuring that customer enquiries received through RM/Citi Services are thoroughly investigated and responded to within reasonable time.
*.Providing back-up Services to other desk in the unit as necessary for smooth flow of activities in the department.
*.Collate all the relevant documents required for issuance of CCI. Print the CCI and obtain required signatories and dispatch to customers/RMS/Citi service under acknowledgement.
*.Undertake all departmental trainings/meeting (including nomination for external courses)to reinforce understanding of operational guidelines as well as general bank products knowledge development.
*.Ensure service issues are non-existent or greatly reduced.
*.Support optimum use of bank asset and work tools as well as time
*.Ensure on a daily basis that all staled checks are reconciled on flex cube and moved to unclaimed.
Business relationships
Internal:
*.Customer Services/Citi Service – Daily resolution of customer enquiries.
*.Technology – provide required support for routine system maintenances, Systems and applications enhancements
*.Documentation and Account Services – Issuing drafts for accounts to be closed
*.Business groups- Obtaining approvals for transactions over relevant accounts. Follow-up on regularization of deferred documentation.
*.Work Flow support – Resolution of identified issues and implementationof enhancements
*.Operations Control Units – Submission of monthly proof & resolution of ageing items
*.Cash Management Unit (TTS) – support new product initiative and processing of all transactions supported by approved product programs.
*.Cash and Tellers – synergy around draft processing for cash payment/disbursements.External:
*.Central Bank of Nigeria: Receipt of Circulars/Guidelines and rendition of daily and monthly returns.
*.NDLEA: Rendering regulatory reports of customer’s transaction within established threshold.
*.Other banks: Various correspondences, queries and investigations.
*.Courier Companies: Delivery of collection and clearing items
Qualifications knowledge:
*.B.Sc. degree/first degree
*.The ideal candidate should have 1-2 years experience.Skills:
*.Good interpersonal and communication skills which is required for both internal and external business partners.
*.Strong PC and database management skills.
*.Good control skills
*.Good reporting and tracking skills
*.Attention to details in document review
*.Good organizational and planning skills required to manage a large number of requests.
*.Qualitative, numerical and communication
*.Team player who pays attention to details with a high degree of control and emphasis to quality.
*.Self-discipline and dedication.
*.Quick learner
*.Willing to take on extra duties as maybe required.
Core Competencies:
*.Appreciation of operational risks involved with transaction processing
*.Self Motivator and capacity to take on additional tasks and new roles.
*.Inconsistency in establishment and interpretation of policies and procedures.
*.Compliance with Citigroup controls, local and international laws.
*.Ability to handle high-pressure on the job resulting from large volume and unusual tasks, capacity and infrastructure constraints.
How to apply
Interested and qualified candidates should Click here to apply online
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