Company: Kaduna Electricity Distribution Company
Location: Kaduna, Nigeria
Required Experience: 2 – 6 years
Job Type: Full time
Job description
Job Summary
|
- E2E
Customer complaints investigation
- Ensure
the effective and high quality resolution of customer complaints in
accordance with NERC’s complaint handling procedure and quality standards.
- Investigates
Fraudulent/Illegal activities perpetrated by customers
- Advise
Management on measures to avoid re-occurrence.
Principal Duties and Responsibilities
|
- Managing
a caseload of inquiries and complaints ensuring they are handled properly
and in a timely fashion.
- On the
spot/physical checks and assessment of customer premises to ascertain
actual compliant.
- Implements
strategies to pro actively deal with customer complaints and reduce
incidences of recurrence
- Recommends
measures to recover any incurred losses.
- Provide
intelligence to management on nature of customer complaints to aid
decision.
- Collaborates
investigations with appropriate business partners and cross functional
teams.
Competency and Skill Requirements
|
- Basic
understanding of the peculiar customer challenges of the energy industry.
- Familiar
with a variety of field’s concepts, practice and procedures.
- Excellent
Judgment to plan and accomplish goals.
- New
accounts creation and management.
- Local
knowledge of the area of operation.
- Team
work orientation.
- Strong
skills in negotiating, planning, problem solving, and timely problem
escalation.
- Excellent
written and oral communication skills
- Excellent
time management and organizational skills
- Excellent
interpersonal and relationship management skills
Experience and Minimum Requirements
|
- First
Degree/ Equivalent; Relevant Professional Qualification or a higher degree
will be an added advantage.
- At
least 2-6 years experience in the field or a related area.
Method of Application
Interested and Qualified Candidates should click here to apply
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