Description
Alcatel-Lucent is the
leading IP networking, ultra-broadband access and cloud technology specialist.
We are dedicated to making global communications more innovative, sustainable
and accessible for people, businesses and governments worldwide. Our mission is
to invent and deliver trusted networks to help our customers unleash their
value. Every success has its network.
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Job TypeFull Time
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Qualification: BA/BSc/HND
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Experience10 years
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Job Field: ICT Sales / Marketing
Job description
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Develop and Lead
Account Strategies and sales plans
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Identify key decision
makers in assigned accounts, develop and maintain strong and effective
strategic relationships with them
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Gain and build
knowledge of target accounts, their business and potential needs
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Represent
Alcatel-Lucent and the various offerings Alcatel-Lucent brings to market
(solutions, devices and services) to account. manly in VAS, APPD, IMS/NGN, NSI
NMS and special projects
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Confidently articulate
the Alcatel-Lucent vision, systems and application strategies to accounts at
all appropriate levels of decision-making.
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Work with technology
specialists to develop account specific proposals and solutions
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Negotiate contracts
with assigned accounts
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Gain and build an in
depth knowledge of Alcatel-Lucent’s strategic systems, applications and corporate
directions.
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Maintain and increase
Alcatel-Lucent product knowledge (self study, regular trainings, seminars, etc)
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Maintain and monitor
competition and market trends
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Maintain close
contacts with Alcatel-Lucent product managers and marketing dept. to support
marketing plans
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Obtain and analyze
marketing efforts of competitors at assigned accounts and use this information
to maximize revenue as well as customer satisfaction
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To perform &
manage all administrative sales tasks starting at opportunity identification
until contract signature (Orion, Go/NoGo, RAC, FEG, OLA/OXIA, Derogation, Order
Booking…)
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To ensure global
customer satisfaction and good account performance
Qualifications
To be successful in
this role you will need:
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10 years selling
experience, dealing with accounts, preferably Telcos at a strategic level
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Track record of
successful sales in the region
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Experience in managing
a team of commercially driven Sales or Pre-Sales people
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Experience in the
market is a plus.
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University or College
degree, or equivalent business experience
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Knowledge of Telco
technology solutions and selling strategy as well as the ability to articulate
these strategies with confidence to key corporate decision makers.
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Knowledge of the
Operators sales cycle, as well the Operators challenges and how to identify
solutions to meet those challenges.
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Knowledge of Operators
required solutions is a plus.
ALCATEL-LUCENT COMPETENCIES
Individual Excellence
· Action Orientated: Pursues work with energy,
drive, and a strong accomplishment orientation.
· Integrity & Trustworthiness: Behaves according to high ethical business principles and values.
· Self Confidence: Feels successful in past undertakings and expects to succeed in future activities.
Results
· Drive for Results: Continually focuses on achieving positive, concrete results contributing to Alcatel-Lucent’s business success.
· Planning, Organizing & Co-coordinating: Efficiently develops and implements plans to accomplish goals.
Customer Feedback
· Customer Focus: Investigates and takes action to meet customers’ current and future needs.
· Representing Alcatel-Lucent : Projects a positive and professional image of Alcatel-Lucent in all contacts.
Teamwork
· Communication Skills: Writes, speaks, and presents information effectively and persuasively across communication settings.
· Cross Group Collaboration: Demonstrates ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness.
· Interpersonal Skills: Develops and maintains good working relationships with others.
· Negotiation & Conflict Management: Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or differences in interests.
· Organisational Agility: Understands how to get things done and achieve objectives working with others in an organizational context.
Long-Term Approach
· Strategic Leadership: Creates a shared purpose, vision, or direction for his/her group or organization, and inspires others to work toward it.
· Strategic Thinking: Understands the business, and anticipates and develops business priorities for future action.
· Integrity & Trustworthiness: Behaves according to high ethical business principles and values.
· Self Confidence: Feels successful in past undertakings and expects to succeed in future activities.
Results
· Drive for Results: Continually focuses on achieving positive, concrete results contributing to Alcatel-Lucent’s business success.
· Planning, Organizing & Co-coordinating: Efficiently develops and implements plans to accomplish goals.
Customer Feedback
· Customer Focus: Investigates and takes action to meet customers’ current and future needs.
· Representing Alcatel-Lucent : Projects a positive and professional image of Alcatel-Lucent in all contacts.
Teamwork
· Communication Skills: Writes, speaks, and presents information effectively and persuasively across communication settings.
· Cross Group Collaboration: Demonstrates ability to work across groups by setting mutual goals, ensuring clarity of roles, and working together in ways which enhance business effectiveness.
· Interpersonal Skills: Develops and maintains good working relationships with others.
· Negotiation & Conflict Management: Negotiates or mediates sound agreements in business or organizational situations where there is disagreement or differences in interests.
· Organisational Agility: Understands how to get things done and achieve objectives working with others in an organizational context.
Long-Term Approach
· Strategic Leadership: Creates a shared purpose, vision, or direction for his/her group or organization, and inspires others to work toward it.
· Strategic Thinking: Understands the business, and anticipates and develops business priorities for future action.
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Job TypeFull Time
Job description
The candidate in this role is
required to:
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Act as the single
Service Assurance point of contact for the Customer and for the Managed
Services community and General Program Management (GPM) team.
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Coordinate all the
Services Assurance Delivery Centers (3 rd line support, GNOC, spare-part
management, and field forces for First Line Maintenance.
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Lead and manage all
operational customer meetings.
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Translate contractual
SLA/KPI into Operational Level Agreements (statement of work and metrics) with
all end-to-end operations stakeholders.
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Act as the end-to-end
owner for incident, service, problem and change management.
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Act as a Certified
Outage Technical Manager (COTM) during system outages and high impact issues.
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Drive Customer
Satisfaction through the established CSAT survey mechanisms (PPE &
Relationship) and by providing services that are fully compliant with the
SLA/KPI.
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Establish Escalation
management according the contractual terms.
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Facilitate critical
Service Assurance action/recovery actions in close relationship with all
Service Assurance delivery functions.
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Ensure operational
readiness across all E2E operations stakeholders in running and new project and
technology introduction.
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Represent requirements
for project-specific processes & tools.
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Pro-actively support
network performance, change management, business opportunity identification as
well as in the end-to-end lessons learned process.
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Ensure legal and/or
contractual activities to be performed locally (e.g. lawful interception) are
in close cooperation and within the setup of the respective delivery center.
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Drive service
improvement activities with the customer in conjunction with other
Alcatel-Lucent’s departments dealing with the Managed Services Blueprint
compliance, Services Strategy, Lean Six Sigma programs and any other required
improvement mechanisms.
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Foster relationships,
build customer trust, manage difficult situations, and negotiate conflicts with
a technical focus.
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Create an environment
in which customers will be encouraged to take further steps to increase the
business with Alcatel-Lucent (up-scope).
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Perform Scope
management against the contractual Terms & Conditions and align with the
GPM for commercial negotiation.
Leadership Skills:
· Break boundaries and
barriers
· Mobilize teams and grow potential
· Project a winning mindset
· Mobilize teams and grow potential
· Project a winning mindset
Functional Skills:
· Able to work in a
multicultural environment, across different countries or organizations
· Adaptability
· Analyze operational & commercial risks and define mitigation strategies with key stakeholders
· Business acumen & cost management
· Change Management
· Communicate clearly and concisely
· Customer focus
· Decision making
· Managing execution
· Negotiating skills
· Presentation skills
· Adaptability
· Analyze operational & commercial risks and define mitigation strategies with key stakeholders
· Business acumen & cost management
· Change Management
· Communicate clearly and concisely
· Customer focus
· Decision making
· Managing execution
· Negotiating skills
· Presentation skills
Technical Skills:
· Knowledge of
NOC/GNOC processes (e.g.; incident restoration, network change management, …)
· Knowledge of NOC/GNOC tools: REMEDY, NetCool, BMC, Nerve Center and other platform tools
· Broad Multi-Vendor Product knowledge
· Business case development skills
· Engineering background or equivalent experience
· Experience in Incident management & coordination
· Experience in Maintenance, Network Operations and/or Technical Support activities
· Experience in telecom technical domains
· Knowledge of e-2-e Service Assurance Operating Model
· Knowledge of proactive & preventive maintenance strategies, tools and techniques
· Knowledge of NOC/GNOC tools: REMEDY, NetCool, BMC, Nerve Center and other platform tools
· Broad Multi-Vendor Product knowledge
· Business case development skills
· Engineering background or equivalent experience
· Experience in Incident management & coordination
· Experience in Maintenance, Network Operations and/or Technical Support activities
· Experience in telecom technical domains
· Knowledge of e-2-e Service Assurance Operating Model
· Knowledge of proactive & preventive maintenance strategies, tools and techniques
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Job TypeFull Time
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Experience5 years
Job description
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Lead the WLS business
development activities for Nigeria.
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Work with country
sales team to develop and implement strategy to breakthrough in LTE and Small
Cells.
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Meet with customers
frequently to promote WLS product and solutions, understand their needs,
identify and develop opportunities;
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Set technical and
commercial pre-sales strategy and go-to-market plan for WLS business
development for key customers;
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Interact with WLS
Business Line to plan for necessary support to develop WLS business (Product
Development Plan, Offer Approval Process…)
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location can be
Nigeria, South Africa or Kenya.
Qualifications
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Business development
experience for at least 5 years;
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Knowledgeable on WLS
market with a focus on LTE, technology and competitors;
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Strong communication
skill in English
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Commercial and Risk
assessment skill
Method of Application
Interested and
suitably qualified candidates should click here to apply online.
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