Job Title: Customer Service Officer
Company: Fosad Consulting Limited
Location: Calabar, Cross River
Required Experience: 1 - 3 years
Job Type: Full time
Company Description
We are a business support services firm with offerings in
Human Resource Management, Immigrations and Real Estate Consulting. We leverage
our expertise and strategic alliances to support businesses. The role of our
staff is to set the organisation’s strategic direction, ensuring delivery and
upholding values that drives the organisation towards it set goals. We
currently seek to recruit into our workforce a smart, intelligent and
enthusiastic individual that can align his/her goals with that of the
organisation.
Job Description
- Provides
customer service support to the organization by obtaining, analyzing
and verifying the accuracy of order information in a timely manner.
- Prepares
customer service summary reports.
- Co-ordinates
the handling of difficult and/or unusual situations.
- Ensures
and provides quality service to both internal and external customers
- Handle
inbound customer service calls with professionalism.
- Answer
customer inquiries and follow through on requests.
- Take
thorough notes and promptly forward action items that need to be handled
by others.
- Make
outbound calls to business customers.
Job Requirements
Required Experience: 1-3 year(s)
Desired Courses: Not Specified
Qualifications
- BSc/HND
in any social science related courses
- Must
have completed the mandatory 1year National Service (NYSC)
- Must
possess a minimum of 2years working experience
Additional Information
Required Skills:
Interested candidates must;
- Have
good communication skills
- Possess
excellent listening skills
- Be a
good time manager
- Be
able to take initiative and be proactive
- Have
good knowledge of Computer applications (Microsoft Office)
- Possess
excellent note taking skills
- Be
friendly and willing to proffer solutions
Method of Application
Interested and Qualified Candidates should click here to apply
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